Privacy Policy daxs69 – Your Data Protection

1 Personal Information We Collect

Daxs69 collects your personal information through several means when you use our platform. The information we collect falls into two main categories:

Information you provide directly:

• Full name as shown on a valid government-issued identification document.
• Email address and mobile phone number.
• Date of birth for age verification purposes.
• Bank account or e-wallet details for processing deposits and withdrawals.
• A copy of your identification document (MyKad or passport) during the KYC process.
• Current residential address.

Information collected automatically:

• Approximate IP address and location data.
• Device type, operating system, and internet browser version used.
• Session data and platform usage patterns.
• Transaction history and gaming activity within the platform.
• Cookie data and similar tracking technologies.

2 How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. daxs69 uses your personal data for the following purposes:

Daxs69 will not use your data for any purpose not stated above without obtaining your consent beforehand.

3 Cookies and Tracking Technologies

Daxs69 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session management. These cookies cannot be disabled.
• Performance Cookies: Collecting aggregated data on how you use the platform to help us improve our services.
• Functional Cookies: Saving your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Helps us understand overall usage patterns without directly identifying individuals.

You can manage your cookie settings through your internet browser at any time. Please note that disabling essential cookies may affect certain functions on the daxs69 platform.

4 Data Sharing with Third Parties

Daxs69 does not sell or disclose your personal information to third parties for marketing purposes. However, there are limited situations where data sharing is necessary and lawful:

• Service Providers: We share necessary data with payment providers, licensed game providers, and technical service providers who assist us in operating the platform. All such parties are bound by strict confidentiality agreements.
• Legal Requirements: daxs69 will disclose the required information where mandated by court order, regulatory authority directive, or applicable legal requirements.
• Fraud Prevention: In cases involving fraud or financial crime, relevant information may be shared with the appropriate law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of that process, with appropriate notice given to members.

In all of the above situations, we ensure that your data is handled with a level of protection equal to or higher than that stated in this Privacy Policy.

5 Data Security Measures

Daxs69 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest for sensitive information such as payment details.
• Role-based access control ensuring only authorized staff can access specific data.
• Regular security audits conducted by independent and trusted third parties.
• Intrusion detection system and real-time threat monitoring.
• Mandatory information security training for all daxs69 staff.
• A clear incident management procedure that is regularly tested.

While we take all reasonable precautions, no security system is entirely foolproof. We encourage you to play your part in protecting your account by using a strong password and never sharing your login credentials with anyone.

6 Data Retention Period

Daxs69 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for the required period following account closure to comply with legal obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with financial and tax legal requirements.
• KYC Documents: Retained for the period mandated by applicable anti-money laundering laws.
• Support Communication Logs: Retained for three (3) years after the last communication.
• Cookie Data: Depending on the type of cookie; session cookies are deleted when the browser is closed, while persistent cookies have a set expiry period.

When data is no longer needed, we will delete or anonymise it in a secure and irreversible manner.

7 Your Rights Regarding Personal Data

As a daxs69 member, you have the following rights regarding your personal data. All requests will be processed within 30 working days:

8 KYC Process and Identity Verification

As a responsible platform, daxs69 carries out a thorough Know Your Customer (KYC) process. This not only fulfils legal requirements but also protects you from unauthorized use of your account.

Documents that may be required during the KYC process include:

• A copy of MyKad (front and back) or a valid passport.
• Proof of current address such as a utility bill or recent bank statement (not older than three months).
• Bank statement or proof of ownership of the payment account used.
• A selfie holding your identification document under specified conditions.

All KYC documents are handled with the utmost confidentiality. They are used solely for verification purposes and will not be disclosed to any third party without your consent, except where required by law.

9 Children's Privacy

The daxs69 platform is strictly for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you have reason to believe that someone under the age of 18 has used our platform, please contact our support team immediately.

10 Amendments to This Privacy Policy

Daxs69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technology we use, or applicable legal requirements.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to the registered email address on your account.
• Displaying a clear notice on the platform for a minimum period of 14 days.

Continued use of the daxs69 platform after any amendments take effect will be considered acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

11 Contact Our Privacy Officer

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist at any time:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the daxs69 platform.
• Response Time: All privacy-related requests will receive a response within 72 working hours.

For more information regarding the platform's terms of use, please refer to Terms and Conditions us. For other general enquiries, visit the FAQ us.